Because Apple designs the computer, the operating system, and many applications, the Mac is a truly integrated system. And the AppleCare+ Protection Plan gives you one-stop service and support from Apple experts, so most issues can be resolved in a single call. You get: 24/7 priority access to Apple experts via chat or phone; Global repair coverage.
Support Plan Availability of On-Site Service and Next Business Day (NBD) Response
Subject to the Terms of AppleCare for Enterprise, repair and replacement service of customer’s Covered Equipment hardware is available within these countries or regions.
Customers may be eligible for on-site service depending on the Covered Equipment’s location. On-site service shall consist of Apple dispatching a technician to the customer’s Covered Equipment location for the purpose of repair service. Apple shall determine eligibility for repair service after the completion of technical support troubleshooting.
Repairs necessitated by software problems, or as a result of alteration, adjustment, or repair by anyone other than Apple or its agents are not included in Apple’s repair hardware service.
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Customer agrees to cooperate with the technician, provide full access to the Covered Equipment and provide access to power at no charge to Apple.
Apple 36m Ace Hardware
If customer fails to provide access to or be in attendance at the Covered Equipment’s location at the designated time for the Apple technician to perform service, service will not be provided and customer may be liable for additional charges for a subsequent visit.
If the Covered Equipment is located in a covered postal code and Apple makes a determination that repair service is required before 2:00 p.m. local time on a business day, in most cases, Apple will deliver on-site service to the location the following business day. Additional postal codes may be eligible for second-business-day onsite service.
Use the form below to determine the service provided in a specific postal code. Please enter the postal code into the field below and press on the 'search' button.